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This figure shows that Windows 98 was the most increasing word in the "software" category from the middle of June to the beginning of July in 1998. (This figure is a snapshot of the Japanese version.)
In the data for July 1998, a list of "software...question" pairs that mentioned Windows 98 are shown. It shows the following messages.
- Is it possible to install Windows 98?
- Is it good for Windows 98?
- Can I use Windows 98?
- Can I upgrade?
This list tells us that most of the customers were asking if they could install Windows 98 on their machine. In this case, the company prepared an answer to this question and put the information on their WWW home page in order to reduce the number of calls from the customers as well as the workload of call takers by preparing quick answers.
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