Paul Horn, Senior Vice President of IBM Research, has said that researchers must obtain a clear understanding of clients' problems at an earlier stage and take various measures to extract research topics from them. At TRL, we focus on results that lead to client innovations. And to develop those innovations, we collaborate with clients to gain vital insights into their current challenges.
On Demand Innovation Services (ODIS)
TRL launched a new collaborative program in concert with IBM Business Consulting Services - On Demand Innovation Services (ODIS). ODIS is comprised of a team of consultants and researchers that engages with clients to solve business challenges. In this model, researchers meet directly with clients to discuss their issues and then use their research expertise to offer the best solutions.
First-Of-A-Kind (FOAK) is a program where researchers work with clients to solve business issues with the aim of extracting the first solution of its kind from IBM Research.
R&D Innovation Services
R&D Innovation Services aims to bolster client products and their R&D processes. In particular, Tokyo Research Laboratory provides services for supporting the business transformation of corporate research laboratories in a way that best suits a client's environment, scale, and industry.
Services Innovation Lab
In 2011 IBM announced the creation of the Services Innovation Lab (SIL), a new global lab that will initially comprise technology experts hand-picked from around the company. The lab will accelerate the expansion of real-time analytics and software automation in both IBM's technology services offerings and its global services delivery capabilities. SIL currently focuses on Cloud Computing, Advanced Analytics, Service Delivery Automation, Enterprise Mobilization and Smarter Planet. SIL in IBM Research - Tokyo is acting as a main focal point on security, and leads projects on cloud and mobile security with business and research partners as a member of the global team. Tokyo also focuses on operational analytics for cost reduction of IT service team's operations.