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Services Sciences, Management and Engineering
IBM representatives met with over 20 people in our services ecosystem on the topic of services innovation and the emergence of Services Science, Management, and Engineering (SSME) in U.K. universities. The gathering was a solid step in asserting IBM's interest in developing SSME globally, as well as establishing a meeting format that can be easily replicated at other universities with an interest in services innovation.
Jim Spohrer led the conversations and made it clear that the need for a stronger foundation for services innovation is an issue that is not unique to IBM. Many other multi-national companies have expressed interest in -- and positive feedback for -- this effort. This is crucial as it will take a global and industry-wide effort to truly advance SSME to the next level.
SSME workshop participants:
| Oxford University |
| Jonathan Black | Director of Corporate Relations | Said Business School | |
| Kate Blackmon | Operations Management | Said Business School | |
| Jim Davies | Head of SW Engineering Group | Said Business School | |
| Anthony Hopwood | Dean | Said Business School | |
| Paul Jeffreys | Professorial Fellow | Said Business School | |
| Andrew Martin | Lecturer in SW Engineering | Said Business School | |
| Rhys Newman | Manager of Interdisciplinary Grid Development | | |
| Rafael Ramirez | Fellow in Strategic Management | | |
| Mari Sako | Professor of Management Studies | Said Business School | |
| Marc Thompson | Research Fellow in Employee Relations | Said Business School | |
| Marc Ventresca | Lecturer in Management Studies | Said Business School | |
| Nemanja Zugic | Management Research | Said Business School | |
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| University of Warwick |
| Howard Thomas | Dean Warwick Business School | | |
| Adrian Caldart | Lecturer in Strategy | Marketing and Strategic Management | |
| Colin Carnall | Associate Dean | Executive Programs | |
| Robert Dyson | Professor of Operational Research & Systems | | |
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| IBM |
| Olga Bassoli | Business Consulting Services | | |
| Jonathan Batty | IBM Communications | | |
| Matt Berry | IBM Communications | | |
| Michael Bradley | Business Consulting Services | | |
| Trevor Davis | IBM Global Services | | |
| Tony Gladwin | IBM/Oxford Relationship Manager | | |
| Kazuyoshi Hidaka | Tokyo Research Lab | | |
| Charles Loving | Software Group | | |
| Peter O'Sullivan | Software & Development | | |
| Ian Nussey | Chairman | UK Technical Consultancy Group | |
| Liba Svobodova | Zurich Research Lab | | |
| Abigail Tierney | Business Consulting Services | | |
| James West | Software Group | | |
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| Others | | | |
| James Watson | Computing Magazine | | |
| Jim Moore | Broadmind Consultancy | | |
| Tracy Murphy | KPMG | | |
| Mark Raskino | Gartner Group | | |
| Discussion topics | | | |
| Social systems & complexity | | | |
| Trust and technology (i.e. the eBay rating system) | | | |
| Enabling automation | | | |
| Simulation and agent modeling | | | |
| The role of software in improving services innovation | | | |
| Quality of service | | | |
| Design of sociotechnical systems | | | |
| Demand innovation | | | |
| Pricing of services | | | |
| Research agenda at business schools | | | |
| The need for generalists versus specialists | | | |
| Business strategy and change | | | |
| Measuring services innovation | | | |
| Holistic approaches to graduate programs | | | |
| The need for a new academic discipline to drive services innovation | | | |
| Intellectual property as it relates to services innovation | | | |
| Component business models | | | |
| Business performance transformation services | | | |
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