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Services Sciences, Management and Engineering
IBM's Tokyo Research Laboratory hosted the first SSME symposium in Asia Pacific regions on the topic of the emergence of services sciences in Japan.
52 persons from academia, government and industry joined the symposium where SSME activities, s positioning in Japan and important issues concerning SSME were discussed.
SSME Symposium Speakers:
James Spohrer, Almaden Services Research Director, IBM Research
- Service Sciences, Management and Engineering (SSME)
Yoshinori Fujikawa, Assistant Professor, Graduate School of International Corporate Strategy, Hitotsubashi University
- Services Management: Introduction of Hitotsubashi ICS
Ryuichi Kanemaki, Strategic & Change Service, IBM Business Consulting Services Partner
- Laboratory of Service Future Enterprise - From making "mono" to making "koto"
Ken Kusunoki, Associate Professor, Graduate School of International Corporate Strategy, Hitotsubashi University
- Innovation with Invisible Dimension - implication to services sciences
Hirokazu Kono, Professor, Graduate School of Business Administration, Keio University
- Before considering Services Sciences - Service as a process
Yasunori Baba, Professor, Research Center for Advanced Science and Technology (RCAST), University of Tokyo
- Organizational Strategies and Innovation - Introduction for services sciences
Panel Discussion:
Panelists:
- Akira Goto, Professor, Research Center for Advanced Science and Technology (RCAST), University of Tokyo
- Hirokazu Kono, Professor, Graduate School of Business Administration, Keio University
- Yoshinori Fujikawa, Assistant Professor, Graduate School of International Corporate Strategy, Hitotsubashi University
- Masahiro Hashimoto (Ministry of Economy, Trade and Industry)
- Mitsuhiro Nemoto (Ministry of Education, Culture, Sports, Science and Technology)
- Jim Spohrer, Almaden Services Research Director, IBM Research
- Moderator: Kazuyoshi Hidaka, Tokyo Research Laboratory, IBM Research
Here are some of the key topics and questions discussed during the symposium:
- What are the issues of service industry in Japan and what are the possible solution? What are possible contributions from academia/government?
- What are grand challenges in SSME?
- Is it important to establish special interest groups or academic associations for SSME? If so, who should lead the group/association?
- What is the role information technology or other technology played to advance services? Based on history, how that will change?
- SSME: a multi-disciplinary approach
- tools and measurement
- change/transformation of service definition
- ambiguous difference between manufacturing and services business
- service management issues
- production and consumption gap
- hypothesis on service society
- knowledge management
- sense and respond
- from visible innovation to invisible innovation, or from tangible innovation to intangible innovation
- collaborative pattern/network analysis visualization tool
- statistical physics analysis
- Japanese economy and importance of service innovation
- importance of field studies instead of studying services sciences on the desk & importance of having students involved in field studies
- need of services innovation case studies
- lack of services specialists
SSME Symposium content in Japanese are available at:
http://www.research.ibm.com/trl/news/SSS05/index.htm
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