IBM Research: Services Sciences, Management and Engineering

Service Science will be Firstly Transplanted with IT Subject
(The Beijing News) Sept 19th 2005

Summary: The Seminar on "Service Innovation and Service Science Subject Building" initiated by IBM and Peking University is held in Beijing, indicating that the new subject of service science is put on the agenda of the subject building of higher learning institutions.

Service industry plays a more and more important role in economic development. According to relating statistics, service industry occupies 74% of the GDP of the U.S, while only 32% of China. According to Yang Fuqing, professor of the China Academy of Sciences, the development of modern service industry calls for the standardization of talents, while how to cultivate innovative talents has become a bottleneck restricting the innovation and development of services. Tong Jin, director of the Electronic Service Department of the School of Software and Microelectronics, said that IT technology is the support of the service science and it's better for colleges and universities to recruit students with IT background to study service science. Jim Spohrer, head of IBM Almaden Research Center, said that it's necessary to integrate the services according to the requirement of the clients.

Service Economy Era Has Arrived
(Science and Technology Daily) Sept 18th 2005

The Seminar on “Service Innovation and Service Science Subject Building” initiated by IBM and Peking University is held in Beijing. People from governmental department, the service circle and IBM’s three major research centers discussed the status quo, development and application prospect of the service science under the background of the arrive of service economy era and put forward a vivid blueprint of boosting China’s service economy and industry.

James Yeh, Director of CRL used a simple example to illustrate the scientism of services: the reason for you to outsource such housework as cleaning and cooking is not for saving money, but for doing these things better. The era of service economy has arrived, but few has concerned with the cultivation of talents. IBM is the first one to put forward the concept of “service science” in the world and conduct study and exploitation on this subject.

Service Science is Drawing Near
(China Computer World) Sept 19th 2005

The Seminar on “Service Innovation and Service Science Subject Building” initiated by IBM and Peking University is held in Beijing on September 12. People from governmental department, the service circle and IBM’s three major research centers discussed the status quo, development and application prospect of the service science under the background of the arrive of service economy era and put forward a vivid blueprint of boosting China’s service economy and industry.

IBM thought that service science will penetrate to all aspects and the development of IT technology will become the impetus and basis of service science. James Yeh, Director of CRL, said that the development of product and manufacturing industry attributed to science study in the past and the aim of service science study is to boost the development of service economy through science study and integrate technology development, R&D, HR and management to boost global economy. According to Yang Fuqing, professor of the China Academy of Sciences, the development of modern service industry calls for the standardization of talents, while how to cultivate innovative talents has become a bottleneck restricting the innovation and development of services.

Both Knowledge Study and Use Shall be Stressed
(China Information World) Sept 19th 2005

The Seminar on “Service Innovation and Service Science Subject Building” initiated by IBM and Peking University is held in Beijing, expecting to help the higher learning institutions to innovate in talent cultivation and let the student learn knowledge in technology development and apply it in service economy.

Service industry plays a more and more important role in economic development. According to relating statistics, service industry occupies 75.96% of the economy of the U.S, while only 30.98% of China. The era of service economy has arrived, but few has concerned with the cultivation of talents. Qiu Xiaoping, GM of the College Cooperation Department of IBM GCG, said that grasping some necessary techniques on the campus is the necessity of the service economy. IBM is the firstly to launch the study on “service science” and practice with some renowned universities.

James Yeh, Director of CRL, said that cultivating high-end service talents just like cultivating a nurse who can only give an injection into doctors with good skills.

Serve the Next Gold Mine
(China Computer Education) Sept 19th 2005

Service is a concept containing many things ranging from hotel to doctors and layers. Service industry plays a more and more important role in economic development. According to relating statistics, service industry occupies 75.96% of the economy of the U.S, while only 30.98% of China.

Services, especially those in IT service and information circle, contain huge opportunities. Many companies grasp new business opportunities through more efficient IT system, optimized business flow and Internet. For example, the income of IT-based service industry of IBM occupies 50% of its total revenue. The era of service economy has arrived, but few has concerned with the cultivation of talents.

IBM is now cooperating or negotiating with some renowned universities in the U.S, U.K and China to establish a new service science subject. It is now negotiating with the School of Software and Microelectronics of Peking University to establish an E-Service Department.