About the Center for Social Business

Headquartered in Cambridge, Massachusetts and directed by IBM Fellow and Founder of (CSCW) Computer Supported Cooperative Work, Irene Greif, the Center encompasses a network of IBM Research groups working on social business projects in labs around the world.

Our mission is to help organizations address the modern-day challenges of collaborating across distributed, global enterprises. The Center taps the combined expertise of IBM Watson, Almaden, Brazil, Haifa, Tokyo and China Research labs and partners with IBM consulting services divisions, software development organizations, CHQ, and the office of the CIO.

Global labs

Solution-based Research: Testing ideas "in the real world"

IBM is an acknowledged innovator and leading-edge provider of social business technologies. Our research in the area of social business is intended to move rapidly from idea to proof-of-concept deployment inside IBM and at targeted customer sites. This approach lets us test the newest social business concepts as solutions to real-life business problems. IBM research projects such as Many Eyes are proving the value of our approach to social software research. Our programs give corporate and academic partners the opportunity to engage over time with us on a range of social business issues. Partnerships can range from a one-day design workshop to a year-long text analytics project.

Corporate Program: Unlocking the power of leading edge social business computing for competitive advantage

Our Cambridge-based Corporate program gives corporate partners the opportunity to engage in workshops with the Center on their specific issues, work closely with principal investigators on research projects of mutual interest, collaborate with designers on storyboards and vision pieces that apply to their identified business problem., understand strategies and trends in social business, and learn how to use social analytics and benefit from immersing social media into their business practices. Watch as Dan Gruen, one of our social scientists, describes the program

Internship program

Our highly successful research intern program gives students the opportunity to spend three months during the summer or academic year with world-class experts in collaboration and social software. Recent intern projects have tackled data visualization, social analytics, online games, crowdsourcing, social data filtering, and collaborative software development. Many of these projects have led to academic publications, patents, and new features in IBM products.

Partnering with academia

Our University Relations program fosters collaboration with academic partners. Our collaborations range from a design workshop with researchers a local universities to a speaker series open to the public featuring well-known invited academic guests.