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IBM Systems Journal
Service Science, Management, and Engineering   Volume 47, Number 1, 2008
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Designing a service science discipline with discipline - References

 by R. J. Glushko
Cited references

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  41. Services Science, Management and Engineering, North Carolina State University, http://www.ssme.ncsu.edu/program.php.
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  43. School of Information, University of California, Berkeley, Information and Service Design Program, http://isd.ischool.berkeley.edu/.
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  47. Information and Service Design (ISD) Clinic, School of Information, University of California, Berkeley, http://isd.ischool.berkeley.edu/about/clinic.
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