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IBM Systems Journal
IBM Service Management   Volume 46, Number 3, 2007
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Integrated change and configuration management - References

 by C. Ward,
V. Aggarwal,
M. Buco,
E. Olsson,
and S. Weinberger
Cited references

  1. Information Technology Infrastructure Library (ITIL), U.K. Office of Government Commerce, http://www.itil.org.uk.
  2. U.K. Office of Government Commerce, “A Code of Practice for IT Service Management,” in Service Support, ITIL Managing Services, Stationery Office, London, United Kingdom (2005), Section 1.9, http://www.tsoshop.co.uk/bookstore.asp?FO=1159966&Action=Book&ProductID=0113300158.
  3. ISO/IEC 20000-1:2005, Information Technology—Service Management Specification, International Organization for Standardization and the International Electrotechnical Commission (2005).
  4. R. J. Colville, CMDB or Configuration Database: Know the Difference, RAS Core Research Note G00137125, Gartner, Inc., Stamford, CT 06904 (March 2006), http://mediaproducts.gartner.com/gc/reprints/ibm/external/article5/article5.html.
  5. M. Ernest and J. M. Nisavic, “Adding Value to the IT Organization with the Component Business Model,” IBM Systems Journal 46, No. 3, 387–403 (2007, this issue).
  6. M. B. Chrissis, M. Konrad, and S. Shrum, Guidelines for Process Integration and Product Improvement, Addison-Wesley Professional, Boston, MA (2003).
  7. Carnegie Mellon University Software Engineering Institute, The Capability Maturity Model: Guidelines for Improving the Software Process, M. C. Paulk, C. V. Weber, B. Curtis, and M. B. Chrissis, Editors, Addison-Wesley Professional, Boston, MA (1995).
  8. E. Guldentops, “Governing Information Technology Through COBIT,” Proceedings of the IFIP TC11/WG11.5 4th Working Conference on Integrity, Internal Control and Security in Information Systems: Connecting Governance and Technology, Brussels, Belgium (2001), pp. 115–160.
  9. Control Objectives for Information and Related Technology (COBIT), Information Systems Audit and Control Association, http://www.isaca.org/Template.cfm?Section=COBIT6&Template=/TaggedPage/TaggedPageDisplay.cfm&TPLID=55&ContentID=7981.
  10. F. Niessink and H. Van Vliet, “Towards Mature IT Services,” Software Process: Improvement and Practice 4, No. 2, 55–71 (1998).
  11. A. Cater-Steel, W. Tan, and M. Toleman, “Challenge of Adopting Multiple Process Improvement Frameworks,” Proceedings of the 14th European Conference on Information Systems, Göteborg, Sweden (2006), pp. 12–14.
  12. A. Hochstein, R. Zarnekow, and W. Brenner, “ITIL as a Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice,” Proceedings of the IEEE International Conference on e-Technology, e-Commerce and e-Service, Hong Kong, China (2005), pp. 704–710.
  13. R. Conradi and B. Westfechtel, “Version Models for Software Configuration Management,” ACM Computing Surveys 30, No. 2, 232–282 (1998).
  14. D. Lindquist, H. Madduri, C. J. Paul, and B. Rajaraman, “IBM Service Management Architecture,” IBM Systems Journal 46, No. 3, 423–440 (2007, this issue).
  15. H. Madduri, S. S. B. Shi, R. Baker, N. Ayachitula, L. Shwartz, M. Surendra, C. Corley, M. Benantar, and S. Patel, “A Configuration Management Database Architecture in Support of IBM Service Management,” IBM Systems Journal 46, No. 3, 441–457 (2007, this issue).
  16. C. J. Paul, “The Process of Building a Process Manager: Architecture and Design Patterns,” IBM Systems Journal 46, No. 3, 479–495 (2007, this issue).
  17. V. A. Danciu and B. Kempter, “From Processes to Policies—Concepts for Large Scale Policy Generation,” Proceedings of the IEEE/IFIP Network Operations and Management Symposium, Seoul, Korea (2004), pp. 17–30.
  18. J. Kramer and J. Magee, “The Evolving Philosophers Problem: Dynamic Change Management,” IEEE Transactions on Software Engineering 16, No. 11, 1293–1306 (1990).
  19. A. Keller, J. L. Hellerstein, J. L. Wolf, K.-L. Wu, and V. Krishnan, “The CHAMPS System: Change Management with Planning and Scheduling,” Proceedings of the IEEE/IFIP Network Operations and Management Symposium, Seoul, Korea (2004), pp. 395–408.
  20. A. Keller, “Automating the Change Management Process with Electronic Contracts,” Proceedings of the 7th IEEE International Conference on E-Commerce Technology Workshops, Munich, Germany (2005), pp. 99–108.
  21. Sarbanes-Oxley Act of 2002, Public Law 107-204 (116 Statute 745), United States Senate and House of Representatives in Congress (2002).
  22. C. Mayerl, T. Vogel, and S. Abeck, “SOA-Based Integration of IT Service Management Applications,” Proceedings of the IEEE International Conference on Web Services, Orlando, FL (2005), pp. 785–786.
  23. N. Joshi, W. Riley, J. Schneider, and Y.-S. Tan, “Integration of Domain-Specific IT Processes and Tools in IBM Service Management,” IBM Systems Journal 46, No. 3, 497–511 (2007, this issue).
  24. A. G. Ganek and T. A. Corbi, “The Dawning of the Autonomic Computing Era,” IBM Systems Journal 42, No. 1, 5–18 (2003).
  25. M. W. Johnson, A. Hately, B. A. Miller, and R. Orr, “Evolving Standards for IT Service Management,” IBM Systems Journal 46, No. 3, 583–597 (2007, this issue).
  26. U.K. Office of Government Commerce, “A Code of Practice for IT Service Management,” in Service Support, ITIL Managing Services, Stationery Office, London, United Kingdom (2005), Section 7.8, http://www.tsoshop.co.uk/bookstore.asp?FO=1159966&Action=Book&ProductID=0113300158.
  27. IBM Tivoli Unified Process, IBM Corporation, http://www.ibm.com/software/tivoli/governance/servicemanagement/itup/tool.html.
  28. U.K. Office of Government Commerce, “A Code of Practice for IT Service Management,” in Service Support, ITIL Managing Services, Stationery Office, London, United Kingdom (2005), Section 7.2, http://www.tsoshop.co.uk/bookstore.asp?FO=1159966&Action=Book&ProductID=0113300158.
  29. S. Mingay and S. Bittinger, “Don't Just Implement CMMI and ITIL: Improve Services,” Research Note G00136578, Gartner, Inc., Stamford, CT 06904 (December 2005).


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