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IBM Systems Journal
Business Collaboration   Volume 45, Number 4, 2006
Table of contents: HTMLPDF This article: HTMLPDF   Copyright info

Ethnographic study of collaborative knowledge work - References

 by S. L. Kogan
and M. J. Muller
Cited references

  1. T. H. Davenport, Thinking for a Living, Harvard Business School Press, Boston (2005).
  2. P. Drucker, The Age of Discontinuity, Harper and Row, New York (1969).
  3. K. Groth, “A Framework Supporting Knowledge Sharing in Organizations,” Proceedings of the International Conference on Knowledge Management (I-KNOW '05), Graz, Austria (2005), pp. 28–35.
  4. B. A. Nardi, S. Whittaker, and H. Schwarz, “It's Not What You Know, It's Who You Know: Work in the Information Age,” First Monday 5, No. 5 (May 2000), http://www.firstmonday.org/issues/issue5_5/nardi/.
  5. E. Davenport, “Mundane Knowledge Management and Microlevel Organizational Learning: An Ethological Approach,” Journal of the American Society for Information Science (JASIS) 53, No. 12, 1038–1046 (2002).
  6. A. Strauss and J. Corbin, Basics of Qualitative Research: Grounded Theory Procedures and Techniques, Sage, London (1990).
  7. A. Kidd, “The Marks are on the Knowledge Worker,” Proceedings of Conference on Human-Computer Interaction (CHI), ACM, New York (1994), pp. 186–191.
  8. J. Bardram, “Plans as Situated Actions: An Activity Theory Approach to Workflow Systems,” Proceedings of the Fifth European Conference on Computer Supported Cooperative Work Conference (ECSCW '97), September 7–11, 1997, Lancaster, UK, pp. 17–32.
  9. S. C. Beardsley, J. M. Manyika, and R. P. Roberts, “An Introductory Note: The Next Revolution in Interactions,” The McKinsey Quarterly, Number 4 (2005), http://www.mckinseyquarterly.com/article_page.aspx?ar=1690&L2=18&L3=30&srid=9&gp=1 (requires registration).
  10. P. Dourish, “Process Descriptions as Organisational Accounting Devices: the Dual Use of Workflow Technologies,” Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work, September 30–October 03, 2001, Boulder, CO, pp. 52–60.
  11. T. P. Moran, A. Cozzi, and S. P. Farrell, “Unified Activity Management: Supporting People in e-business,” Communications of the ACM 48, No. 12, 67–70 (2005).
  12. M. J. Muller, W. Geyer, B. Brownholtz, E. Wilcox, and D. R. Millen, “One-Hundred Days in an Activity-Centric Collaboration Environment Based on Shared Objects,” Proceedings of Conference on Human Factors in Computing Systems, CHI 2004, ACM, New York (2004), pp. 375–382.
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  14. R. Medina-Mora, T. Winograd, R. Flores, and F. Flores, “The Action Workflow Approach to Workflow Management Technology,” Proceedings of the Conference on Computer Supported Cooperative Work, CSCW 92, ACM, New York (1992), pp. 281–288.
  15. T. Winograd and F. Flores, Understanding Computers and Cognition: A New Foundation for Design, Ablex Publishing, Norwood, NJ (1986).
  16. M. Hammer and J. Champy, Reengineering the Corporation: A Manifesto for Business Revolution, Harper Collins, New York (1994).
  17. R. Guindon, “Designing the Design Process: Exploiting Opportunistic Thoughts,” Human Computer Interaction 5, 305–344 (1990).
  18. G. M. Olson, J. S. Olson, M. Carter, and M. Storrøsten, “Small Group Design Meetings: An Analysis of Collaboration,” Human Computer Interaction 7, 347–374 (1992).
  19. L. Suchman, “Do Categories Have Politics? The Language/Action Perspective Reconsidered,” Computer-Supported Cooperative Work 2, No. 3, 177–190 (1994).
  20. W. D. Gray, B. E. John, and M. E. Atwood, “Project Ernestine: Validating a GOMS Analysis for Predicting and Explaining Real-World Task Performance,” Human-Computer Interaction 8, 237–304 (1993).
  21. M. J. Muller, R. Carr, C. A. Ashworth, B. Diekmann, C. Wharton, C. Eickstaedt, and J. Clonts, “Telephone Operators As Knowledge Workers: Consultants Who Meet Customer Needs,” Proceedings of Human Factors in Computing Systems, CHI 95, ACM, New York (1995), pp. 130–137.
  22. P. Dourish, “Process Descriptions as Organisational Accounting Devices: The Dual Use of Workflow Technologies,” Proceedings of the ACM International Conference on Supporting Group Work, Group '01, September 30–October 03, 2001, Boulder, Colorado, pp. 52–60.
  23. P. Taylor, G. Mulvey, J. Hyman, and P. Bain, “Work Organization, Control and the Experience of Work in Call Centres,” Work, Employment and Society 16, No. 1, 133–150 (2002).
  24. S. Dustdar, “Reconciling Knowledge Management and Workflow Management Systems: The Activity-Based Knowledge Management Approach,” Journal of Universal Computer Science 11, No. 4, 589–604 (2005).
  25. P. Dourish, Where the Action Is: The Foundations of Embodied Interaction, MIT Press, Cambridge (2004).


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