Biographical sketches of authors

Patricia Gongla   IBM Global Services, 400 N. Brand Boulevard, Glendale, California 91203 (electronic mail: pgongla@us.ibm.com). Dr. Gongla is program manager with an Advanced Knowledge Management (KM) Solutions team. She has been working since 1996 with a worldwide KM group to implement multifaceted KM programs for IBM Global Services. Prior to that, she held various consulting and staff positions in IBM related to business process and I/S method development, business and information modeling, strategic information management, organizational innovation, and knowledge-based and expert systems. Before joining IBM, she was a researcher and consultant for various governmental agencies in the areas of stress-related illnesses and program evaluation, and was on the faculties of the University of California, Los Angeles (UCLA), and the University of Southern California. She received a Ph.D. degree in sociology from Case Western Reserve University and was a Postdoctoral Fellow in epidemiology and evaluation research at UCLA.

Christine R. Rizzuto   IBM Global Services, 590 Madison Avenue, New York, New York 10022 (electronic mail: crr@us.ibm.com). Ms. Rizzuto is a program manager in IBM U.S. Business Innovation Shared Services Knowledge Management and a member of the Knowledge Management in Global Services (KMiGS) knowledge network community. She received her B.S. degree from the City College of New York in 1974 and joined IBM in the Kingston-Poughkeepsie facilities where she designed and developed enterprise operating systems. Prior to joining the knowledge management program to work with executive teams, community leaders, and tool developers implementing knowledge management systems, she held positions as an IBM systems engineer, technical support manager, senior forecaster, and product manager in Europe and the United States.