Biographical sketches of authors
Robin Retallick ActionWare,
5801 Christie Avenue, Suite 500, Emeryville, California
94608-1928 (electronic mail: rretallick@actionware.com).
Mr. Retallick is President and CEO of
ActionWare. A graduate electrical engineer from the South Australian
Institute of Technology, he left the engineering profession to join IBM
Australia in 1970. He became a highly awarded and top-performing branch
manager who spearheaded the implementation of new CEO education and
strategic planning methods. He spent three years with IBM in New York
in a variety of marketing positions related to the IBM System/38™,
and returned to IBM Australia in 1982 to manage product marketing. In
1983, he returned to the United States as President of ActionWare. The
company's product, also called ActionWare, was first produced in April
1989, designed specifically for the IBM AS/400. ActionWare was a winner
of the 1996 Arthur Andersen Best Practices Award in the category of
knowledge sharing. Mr. Retallick has been active in the design of
state-of-the-art workplace automation systems and is a sought-after
speaker and an author of many articles. He has been an active
participant in the San Francisco project Advisory Board and Reference
Group since 1995.
Susana Sánchez ActionWare,
5801 Christie Avenue, Suite 500, Emeryville, California
94608-1928 (electronic mail: ssanchez@actionware.com).
Ms. Sánchez is currently Director of Frameworks at ActionWare.
She received a chemical engineering degree from Universidad de Nuevo
Leon and an M.A. from the University of San Francisco. She has 20 years
experience in line-of-business applications, especially manufacturing
and distribution, and is APICS-certified in production and inventory
management. After 10 years with IBM as a systems engineer and systems
engineering manager, she joined ActionWare where she focused on
developing contact and activity management applications. Ms.
Sánchez has been an active participant in the San Francisco
project Advisory Board and Reference Group since 1995.
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