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Volume 33, Number 1, 1994
Software Quality |
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Table of contents:  HTML |
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DOI: 10.1147/sj.331.0004 |
Copyright info |
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Software quality: An overview from the perspective of total quality management |
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by S. H. Kan, V. R. Basili, and L. N. Shapiro |
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This essay presents a tutorial that discusses software quality in
the context of total quality management (TQM). Beginning with a
historical perspective of software engineering, the tutorial
examines the definition of software quality and discusses TQM
as a management philosophy along with its key elements: customer
focus, process improvement, the human side of quality, and data,
measurement, and analysis. It then focuses on the software-
development specifics and the advancements made on many fronts
that are related to each of the TQM elements. In conclusion,
key directions for software quality improvements are summarized.
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