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Volume 33, Number 1, 1994
Software Quality |
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Table of contents:  HTML |
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DOI: 10.1147/sj.331.0062 |
Copyright info |
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AS/400 software quality management |
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by S. H. Kan, S. D. Dull, D. N. Amundson, R. J. Lindner, and R. J. Hedger |
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This paper describes the software quality management system for the
Application System/400 (R) (AS/400 [R]) computer system. Key elements
of the quality management system such as customer satisfaction,
product quality, continuous process improvement, and people are
discussed. Based on empirical data, recent progress in several quality
parameters of the AS/400 software system are examined. The quality
action road map that describes the various quality actions that were
deployed is presented, as are the other elements that enabled the
implementation of the quality management system.
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