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Toward transforming business continuity services
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by C. Ward,
S. Agassi,
K. Bhattacharya,
O. Biran,
R. Cocchiara,
M. E. Factor,
C. T. Hayashi,
T. Hochberg,
B. Kearney,
J. Laredo,
D. Loewenstern,
A. E. Rodecap,
J. K. Skoog,
L. Shwartz,
M. Thompson,
R. Thompson,
and Y. Wolfsthal
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Typical businesses have limited expertise in handling disasters;
thus, it makes business sense to use external business continuity
services. Existing practice is for the business to determine its
critical business processes, perform a risk assessment, mitigate as
many of these risks as possible, define a continuity plan, and then
periodically test this plan at a local IT (information technology) or
work-area recovery site. This practice, however, typically imposes
limitations as discussed in this paper. We offer enhancements to
mitigate these limitations, including the close interlock between the
customer and service provider’s processes, a shared representation
of a customer’s environment, and a recovery infrastructure
integrating both automation and virtualization. We capture the
customer’s IT inventory as a recovery configuration and analyze
the requirements and available recovery resources to optimize the
test schedule of the recovery center and automatically map
recovery requirements to resources. We orchestrate recovery
deployment through automation. Based on the recovery
configuration, we can also determine to what degree the customer
can recover within a virtual environment and automatically map the
customer to this environment, thereby accruing the benefits of
virtualization. These capabilities enhance the client’s recovery
experience and provide increased flexibility and resource utilization
in the recovery data centers.
 Full paper
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