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IBM India Research Laboratory (IRL) to Spur Real-World Services Innovation
The IBM India Research Laboratory (IRL), one of the eight research labs of IBM Research across the globe, recently announced expansion of its Bangalore facility to address the growing opportunities for service innovation in the region. As part of its expansion plans, the Bangalore site of the IBM India Research Laboratory, has moved to a larger facility.
The new world-class facility of the IBM India Research Laboratory, Bangalore has more than double the floor space of the earlier location, increased headcount and will provide IBM better bandwidth to address services innovation needs of a larger client base worldwide; correspondingly to attract, motivate and retain a strong talent pool.
Services now account for a large portion of IBM's business and the global economy; it is also playing a role in transforming the economies of developing nations and emerging growth markets. Its growing importance has led the IBM India Research Laboratory, Bangalore to increase focus on developing foundational techniques and methods in service science, and their applications to the service delivery business of IBM India. The laboratory will drive more services innovation by leveraging the research team's co-location with other IBM divisions to identify opportunities, validate their ideas or prototypes, and bring a wide array of innovations, tools, and expertise directly to customers.
 "Innovation is what results when technical invention meets business insight. This is certainly true of IBM Research where great importance is attached to dialog with end-users, internal partners and customers. In addition to the profound technological insights, scientists also possess broad expertise in commercial sectors pertinent to their fields. This enables them to create innovations that really matters, to clients, business and society," said Dr. Daniel Dias, Director, IBM India Research Laboratory. "What is special about our research team is their ability to solve large-scale, real-world problems using scientific tools."
"We work collaboratively with clients on real-world business challenges and opportunities. While clients benefit from working directly with IBM's technical experts and resources, gaining innovations that are more targeted to their specific needs - our researchers benefit by acquiring first-hand knowledge of client technology, business processes and challenges that they can learn from to spur further innovation for future products and services," said Dr. Guruduth Banavar, Associate Director, IBM India Research Laboratory, Bangalore.
Technical innovation is a prerequisite in the emerging on-demand services economy. This is significant as the nature of client demand is changing; customers want to change their business model, optimize their operation and enable new revenue growth. In a globalizing world if you don't innovate you get commoditized. The technical and business expertise of IBM will help customers to capitalize quickly on the opportunities created by innovation, market shifts, and unanticipated developments.
According to IDC IBM is the number one IT services provider in India. IBM also services its global clients out of India; IBM Research is already building a pipeline of technologies that will help enable customers to better generate unique business insight and use this knowledge to capture a fast-moving market opportunity. For example, researchers at the IBM India Research Laboratory, Bangalore, recently unveiled Resiliency Maturity Index (RMI), an innovative framework for building a resilient enterprise which is effective in dealing with simple power and network failures, to massive breakdowns from terrorist attacks, natural disasters, and pandemics. The framework can be utilized to make investment decisions by quantitatively viewing the impact of an investment in a specific area on the overall resiliency score of the organization.
"We will continue to focus on the innovations that matters and offer custom-made services innovations for adding value to IBM's clients worldwide. These solutions and technologies typically address a wide scope of issues in the IT services landscape including workforce efficiency, asset reusability, improved methodologies and delivery capabilities on a global scale," said Charles Lickel, VP Software, IBM Research.
Today, through sustained innovations, the IBM India Research Laboratory continues to bring many innovations in the region. In India, the lab is busy not only in innovating but also applying those innovations for real customer benefits. While its list of achievements runs long, the lab recently rolled out many technologies including Sensei (a web-based, interactive language learning technology), Business Finder (a next-generation, real-time, presence-based mobile resources management technology), and Score/Erocs (an information management technology designed to help HDFC Bank rapidly enhance customer care and identify new business opportunities). Using IBM Desktop Hindi Speech Recognition technology, the IBM India Research Laboratory and Centre for Development of Advanced Computing (C-DAC) recently announced the development of Shrutlekhan-Rajbhasha, a Hindi speaker independent, continuous speech recognition system.
IBM invests over $6 billion a year invested in R & D, has been in India for about 10 years, and has earned more U.S. patents than any other company for 14 consecutive years.
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