Real Time Collaboration (RTC): Unified Communications and Telco Services
What do RTC Lab Services offer clients?
RTC Lab Services help customers drive value from the IBM software components that support RTC technologies and IMS architectures.
Using their product expertise, the RTC services professionals realize their mission through the following engagement activities:
PoV Support: Conducting proof of values for prospective customers seeking to understand how IBM RTC product technologies can benefit them.
Education: Delivering comprehensive training courses to assist customers in advanced RTC product usage and administration. Education courses stress industry standards, best practices and methodologies. Instructors mentor customer teams and enable them to support their RTC implementations and IMS architectures independently.
Technical Consulting: Planning the configuration, deployment and integration of RTC products and technologies in complex customer environments. Providing proven methodologies and best practices for managing RTC solutions.
Services Software Assets: Creating customer specific product extensions and applications that utilize RTC product infrastructure and IMS architectures. Deployments of software services assets help differentiate customers from their competitors.
RTC Services Core Competencies
Unified Communications Technology Competencies
The RTC Lab Services engineers have a diverse set of technical competencies in Unified Communication solutions. Using the IBM Lotus Sametime messaging and conferencing products along with their expertise in industry standards & best practices, the RTC services team implements Unified Communication solutions for many IBM enterprise customers. The team performs architecture reviews, prepares migration strategies, executes capacity planning & benchmarking, and integrates RTC products with external vendors and IM providers. Addax, Societe General, Santander Central Hispano, and British Telecom are just a few of the IBM enterprises that have benefited from the lab's RTC Services team.
Telecom Industry Competencies
The RTC Lab Services team brings IBM customers proven experience in the telecommunication industry sector. Lab services engineers have worked with fixed line and mobile operators as well as leading telecom infrastructure vendors. Specifically, the services team has brought their technical and industry knowledge to RTC and IMS based customer engagements with AT&T, Lucent, Korea Telecom Freetel (KTF), Verizon and Nortel. By working with tier-1 telecom vendors and providers, the RTC Lab Services team knows how to provide solutions that address the common problems facing the telecommunications industry today.
For a detailed description of ILSL's RTC Lab Services, download this Lab Services Practice White Paper.
