| Abstract |
This
paper reports on research in workplace issues encountered by knowledge workers
in cubicle environments, and on BlueSpace, a prototype workspace with the
goal of addressing workers’ critical needs for privacy, concentration and
personalization. To inform the design process, more than fifty on-site interviews
with knowledge workers were conducted at six companies ranging from dot.com
startups to Fortune 100 corporations. Several common requirements emerged
including the need for a sense of control of one’s workspace, the ability
to create privacy on-demand to improve concentration and minimize unwanted
interruptions, as well as in-place support for dyadic interactions. Many
other common workplace complaints (e.g., too hot, too cold, too noisy) were
found to be derivative of the major requirements for individual control
and privacy. |
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