Papers by subject Babble Loops Design/Social Proxies Social Translucence World Jam Knowledge Management Ethnographies/Field Studies

Social Computing Group Papers

These publications are a good introduction to our group's work and current areas of interest. For additional publications by group members, see our individual pages.

Erickson, T., Smith, D. N., Kellogg, W. A., Laff, M. R., Richards, J. T., and Bradner, E. "Socially Translucent Systems: Social Proxies, Persistent Conversation, and the Design of 'Babble.'" In Human Factors in Computing Systems: The Proceedings of CHI '99. ACM Press, 1999.

Bradner, E., Kellogg, W. A. and Erickson, T. "Babble: Supporting Conversation in the Workplace" [Paper for the CSCW 98 Workshop "Designing Virtual Communities for Work"], Fall 1998. SIGGROUP Bulletin, Vol. 19, No. 3, December, 1998, pp 8-9. ACM Press.

Loops
Halverson, C.,A., Erickson, T., and Sussman, J. What Counts as Success? Punctuated Patterns of Use in a Persistent Chat Environment . The Proceedings of GROUP 2003. New York : ACM Press, 2003.

Erickson, T., Halverson, C., Kellogg, W.A., Laff, M., Malkin, P., and Wolf, T. Loops: Designing a Web-Based Environment for Persistent, Semi-Structured Conversation (draft paper)

Kellogg, W.A., Erickson, T., Halverson, C., Laff, M., Malkin, P., Wolf, T. "Loops: A Blended Synchrony, Socially Translucent Conversation Environment for the Web." ECSCW 2001 demo **Note: this is a large pdf file! (9.48MB)

Erickson, T., Huang, W., Danis, C., and Kellogg, W. A. "A Social Proxy for Distributed Tasks: Design and Evaluation of a Working Prototype." The Proceedings of CHI 2004. New York: ACM Press, 2004.

Erickson, T. "Designing Visualizations of Social Activity: Six Claims" The Proceedings of CHI 2003: Extended Abstracts. In press. New York: ACM Press, 2003.

Erickson, T., Halverson, C., Kellogg, W. A., Laff, M. and Wolf, T. "Social Translucence: Designing Social Infrastructures that Make Collective Activity Visible." Communications of the ACM (Special issue on Community, ed. J. Preece), Vol. 45, No. 4, pp. 40-44, 2002.

Erickson, T., Huang, W., Danis, C., and Kellogg, W. A. A Social Proxy for Distributed Tasks: Design and Evaluation of a Working Prototype. The Proceedings of CHI 2004. New York : ACM Press, 2004.

Erickson, T. and Laff, M. "The Design of the 'Babble' Timeline: A Social Proxy for Visualizing Group Activity over Time." In Human Factors in Computing Systems: The Proceedings of CHI 2001. ACM Press, 2001.

Wolf, T., Erickson, T., Halverson, C., Kellogg, W.A., Laff, M., Malkin, P. "Design Issues for Social Proxies." ECSCW 2001 poster **Note: this is a large pdf file! (8.75MB)

Erickson, T. "The Auction Social Proxy: Portraying Social Activity in Online Auctions" ECSCW 2001 poster **Note: this is a large pdf file! (5.89MB)

Social Translucence
Erickson, T. and Kellogg, W. A. "Social Translucence: Using Minimalist Visualizations of Social Activity to Support Collective Interaction." Designing Information Spaces: The Social Navigation Approach (eds. K. Höök, D. Benyon, and A. Munro). Springer, 2003., pp. 17-42.

Erickson, T. & Kellogg, W.A. "Social Translucence: An Approach to Designing Systems that Mesh with Social Processes." In Transactions on Computer-Human Interaction. Vol. 7, No. 1, pp 59-83. New York: ACM Press, 2000.

Erickson, T. and Kellogg, W.A. "Social Translucence: Designing Systems that Support Social Processes." In Human Computer Interaction in the New Millennium (ed. J.. Carroll). Addison-Wesley, 2001. [Book chapter; similar but not identical to 2000 TOCHI article.]

World Jam
Halverson, C., Newswanger, J., Erickson, T., Wolf, T., Kellogg, W.A., Laff, M., Malkin, P. "World Jam: Supporting Talk Among 50,000+" ECSCW 2001 Poster. **Note: this is a large pdf file! (13.1MB)

Knowledge Management
Halverson, C. A., Erickson, T., and Ackerman, M. S. Behind the Help Desk: Evolution of a Knowledge Management System in a Large Organization . The Proceedings of CSCW 2004. New York : ACM Press, 2004.

Thomas, J., Kellogg, W.A. and Erickson, T. "The Knowledge Management Puzzle: Human and Social Factors in Knowledge Management." The IBM Systems Journal, Vol. 40, No. 4, 2001.

Erickson, T. and Kellogg, W. A. "Knowledge Communities: Online Environments for Supporting Knowledge Management and its Social Context." To Appear in Beyond Knowledge Management: Sharing Expertise. (eds. Ackerman, Mark, Volkmar Pipek, and Volker Wulf). Cambridge, MA, MIT Press, in press 2001. [Also available as a pdf.]

Ethnographies/Field Studies
Hudson, J., Christensen, J., Kellogg, W.A., and Erickson, T. (2002). "I'd be overwhelmed, but it's just one more thing to do: Availability and interruption in research management." In Human Factors in Computing Systems, the Proceedings of CHI 2002, Minneapolis, Minnesota.